Trust & FAQ
Clear before you connect.
Human advice works when both sides know how quality, money, context, and boundaries are handled.
Pay inside Lokal
Share only what helps
Block and report controls
01What if a $1 answer misses the mark?
Tap “Not helpful” and the $1 is immediately returned to your Lokal wallet as app credit, ready to use again. You can still tip the Lokal when their effort helped. Larger purchases go to support for review.
02How should I pay a Lokal?
Only through Lokal. Never send money, gift cards, or transfers off-platform. Purchases and credits stay visible in your wallet activity.
03What does a Lokal see about me?
Only context relevant to your request. Do not share passport details, financial information, a home address, or other sensitive data in chat.
04What if a conversation feels unsafe?
Stop the conversation, then block or report the account. Illegal, dangerous, abusive, or inappropriate requests do not belong on Lokal.